![]() |
real-time availability & secure online bookings for properties in Nerja |
|
Terms And Conditions 1. Bookings
If the cancellation results from illness or certain other unavoidable causes you may be able to re-claim the cancellation charges from your travel insurance. However you must pay the appropriate cancellation charges to us in full before making an insurance claim and these charges must be paid even if you have not at the time paid the full cost or final balance of your booking for whatever reason. 9. Changes by Us We take great care to ensure our property details and descriptions are as accurate as possible. However we reserve the right to make changes to property details and to correct any errors if any are made at any time. If we have to change your accommodation for any reason whatsoever we will do our best to provide similar accommodation to that booked. This would be considered a minor change - no compensation is payable for minor changes and minor changes do not entitle you to cancel the booking change the booking dates or change the accommodation without paying the cancellation charges as set out in clause 8. If we are not able to offer similar accommodation to that booked provided the change does not occur from circumstances amounting to force majeure (see clause 12) you will have the choice of either: i) accepting the alternative accommodation offered (and receiving any refund in respect of any difference in price between the cost of the properties); ii) changing the booking dates and/or property (and paying for or receiving a refund in respect of any difference in price between the bookings); iii) receiving a full refund of all monies paid to us. This would be considered a major change and compensation on the following scale would apply and be payable from us to you:
Please note that our liabilities in respect of a major change are in all cases limited to offering you the above choices and where applicable the above compensation payments. We regret that we are unable to meet any expenses or losses you suffer as a result of a change however caused. 10. Cancellation by Us We reserve the right to cancel your booking even after it has been confirmed. However we will not cancel your booking 56 days (8 weeks) or less from the starting date of your booking unless you have failed to make the final payment on time or we are forced to do so from circumstances amounting to force majeure (see clause 12). In circumstances where we do cancel your booking 56 days (8 weeks) or less from the starting date of your booking other than for the reasons listed above you will be entitled to either: i) change the booking dates and/or property for another (and paying for or receiving a refund in respect of any difference in price between the properties and/or dates); ii) receive a full refund of all monies paid to us. In addition to either of these options compensation as set out in clause 9 would apply and be payable from us to you. 11. Your Responsibilities You are responsible for the property and its contents during the entire period of your booking and are expected to take all reasonable care of it. You are responsible for leaving the property in a clean and tidy condition. You are also responsible for any damage to the property and/or its contents or to any Third party visiting the property which is caused by you any member of your party or any person you invite to the property. 12. Force Majeure For the specific purposes of these booking terms and conditions force majeure is deemed to mean unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even with the exercise of all due care. 13. General a) The photographs particulars and descriptions in our property details are for guidance only and do not constitute nor constitute part of an offer or contract. As all properties offered are privately owned it is possible that changes both internally and externally may occur without our prior knowledge. We cannot be held responsible for any items of furniture chattels or decoration either internally or externally that have been removed altered or changed. b) Only the persons named on the booking form will be allowed to occupy the accommodation. Under no circumstances is the maximum number of people (as stated for each property) to be exceeded without our prior written permission. We reserve the right to refuse admittance should the maximum occupancy be exceeded. Under no circumstances are pets animals or the like permitted into the property at any time without our express written permission. c) We are unable to accept responsibility however caused for: i) any kind of disturbance or inconvenience at any time including but not limited to: the failure of any local services for any length of time such as the supply of gas electricity water or cable/satellite television; the condition of roads and tracks (some country properties in this area have final access via a dirt track) or roadworks; the availability of swimming pools (which cannot be guaranteed but are normally available from Easter through October); the availability and/or condition of BBQ’s; ii) injury or damage resulting from the use of any gas or electrical appliance or any other piece of equipment in the property; iii) the quality and/or quantity of linen and/or towels (which are provided locally by the maintaining agents whom you should inform directly of any deficiencies in this regard); iv) the change or loss of any view from the property whether temporary or permanent; v) the availability of local amenities (which operate outside our control and therefore cannot be guaranteed by us). d) If you have any problems during your stay you should bring them to the attention of the local maintaining agents who will endeavour to put them right at the time. If your problem cannot be put right by the local maintaining agents please telephone us and if necessary leave a message which should include a telephone number and time when we can call you up to 24hrs. later. If we or the maintaining agents cannot resolve your problem please write to us immediately upon on your return - we must receive such correspondence from you within 7 days of the end of your booking by fax or e-mail. If you fail to follow this procedure we will not accept responsibility for any future claim as we will have been denied and/or will have lost the opportunity to investigate and/or resolve any such problem. |